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Service agreement
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This agreement is between ______________ (“we” or “us”) and ______________ (“you”) for the work described below at the job address above.
1. The work
We will do the following work:
______________________________________
______________________________________
2. What is not included
Work not described in section 1 is not included unless we both agree to it in writing.
3. Schedule
We plan to start on ______________ and expect to finish by about ______________. These dates are estimates. Weather, material delays, inspections, changes to the work and other things outside our control can move them. If the schedule changes, we will tell you as soon as we can.
4. Price
The price for the work in section 1 is $__________. It changes only through a signed change order (see section 6).
5. Payments
| Payment | When it is due | Amount |
|---|---|---|
| Deposit | When this agreement is signed | 10% of the price |
| Progress payment 1 | When the work is about halfway done | 50% of the price |
| Final payment | When the work is complete | 40% of the price |
6. Changes to the work
If either of us wants to change the work, the price or the schedule, we will write it up as a change order that says what is changing and how it affects the price and the schedule. Changed work starts only after we have both signed the change order. We both agree that approving a change order by email or text message is the same as signing it.
7. Hidden or unexpected conditions
Some conditions can’t be seen until the work begins, such as rot, water damage, old wiring, hidden pipes or buried debris. If we find one, we will stop that part of the work, show you what we found, and explain your options and any added cost. We will not do extra work because of it until you approve a change order.
8. Permits and inspections
We will get the permits this work needs and schedule the required inspections. Permit fees are included in the price.
9. Site access, utilities and pets
You will give us reasonable access to the job site during normal working hours. You will provide water and electricity for the work at no charge. Please keep pets secured and children clear of the work area while we are working, and tell us before we start about anything we should know, such as gate or alarm codes, areas to avoid, or belongings to move.
10. Cleanup and debris
We will tidy the work area at the end of each workday. When the work is done, we will clean up and haul away job debris.
11. Workmanship warranty
For 12 months after the work is complete, we will fix at no charge any problem caused by how we did the work. Tell us in writing (email or text is fine) as soon as you notice a problem. This warranty does not cover normal wear and tear, misuse, damage from accidents or weather, or work changed by someone else. Materials and equipment are covered by their makers’ warranties, which we will pass on to you. This warranty is in addition to any rights you have under the law.
12. Late payments
Payments are due as set out in section 5. If you can’t make a payment on time, please talk to us right away.
13. Delays on your side
If the work is held up by something on your side, such as late decisions or selections, the site not being ready, or no access, the schedule will be extended by the length of the delay. If a delay like this lasts more than 30 days, we may bill you for the work done so far and for reasonable costs the delay causes, such as extra trips or storage, which we will show you.
14. Cancelling this agreement
You may cancel this agreement at any time by telling us in writing. We may cancel it in writing if a payment is more than 14 days late, or if the job site is not safe to work on and the problem is not fixed within a reasonable time. If either of us cancels, you will pay for the work done up to that point, for materials ordered for this job that can’t be returned, and for any restocking fees on materials that can. We will refund anything you have paid beyond that. This section does not limit any right you have under the law to cancel within a set time, such as rights that can apply to agreements signed at your home.
15. Insurance and license
We carry general liability insurance. We will show you proof of insurance if you ask.
16. If we disagree
If we disagree about this agreement or the work, we will first try to settle it by talking it through. If that doesn’t work within 30 days, we will try mediation with a neutral mediator we both agree on, and split the mediator’s fee equally. If mediation doesn’t settle it, either of us may go to court in the county where the work is done. Either of us may use small claims court at any time for a dispute small enough to qualify.
17. The whole agreement
This document, along with any written changes we both sign, is our whole agreement about this work. It replaces anything said or written before. Any change to it must be in writing and signed by both of us. If any part of this agreement can’t be enforced, the rest still applies.
By signing below, we each agree to this agreement. Each of us should keep a signed copy.
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